- Introduction
Child Education and Rights Foundation Ltd (ABN 79 685 238 715) is committed to protecting your privacy. We collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we handle personal information, including that of donors, volunteers, and other supporters, particularly in the context of online donations and volunteering activities.
- What Personal Information We Collect
We may collect the following types of personal information:
- Donors: Name, contact details, donation amount, payment details (e.g. credit card info via secure payment gateway), and messages or dedications.
- Volunteers: Name, contact details, date of birth, emergency contact, background and experience, working with children/vulnerable persons check (where applicable), and areas of interest.
- Website visitors: IP address, browser type, device information, and usage data via cookies and analytics tools.
- How We Collect Personal Information
We collect personal information:
- Directly from you via online forms, emails, phone calls, or in-person contact
- When you donate online through our website or fundraising platforms
- When you apply to volunteer or participate in events or programs
- Through third-party services that process donations or manage email marketing (e.g. Stripe, PayPal, Mailchimp).
- Why We Collect Your Information
We collect your information to:
- Process donations and issue tax receipts
- Communicate with you about your donation or support
- Recruit, manage, and coordinate volunteers
- Send updates, newsletters, or fundraising appeals (only if you’ve opted in)
- Meet legal and regulatory obligations.
- Disclosure of Personal Information
We may disclose your personal information to:
- Trusted third-party service providers (e.g. payment processors, email platforms)
- Volunteers or contractors assisting with fundraising or marketing (with appropriate privacy agreements)
- Regulators, auditors, or authorities where required by law.
We do not sell or rent your personal information to third parties.
- Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes:
- Secure servers and encrypted payment processing
- Access controls and confidentiality agreements
- Regular staff and volunteer training on privacy obligations.
- Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date by contacting us (details below).
- Use of Cookies
Our website may use cookies to improve user experience and collect anonymous usage data. You can manage your cookie preferences through your browser settings.
- International Data Transfers
Where personal information is stored or processed overseas (e.g. via cloud-based platforms), we ensure these providers comply with appropriate privacy safeguards in line with Australian law.
- Complaints and Contact Details
If you have a question or concern about how your personal information is handled, please contact us: info@cerf.org.au
We will respond to your complaint within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
- Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Last updated: 12 June 2025
